Mosman Park Delivers Industry Leading Result in Customer Satisfaction, but Remains Focussed on Continuous Improvement


A recent survey has revealed that the Town of Mosman Park has achieved industry-leading performance in many key areas of their service delivery, but the team remains focussed on the need to implement ongoing improvements into the future.

In its biennial Community Perceptions Survey conducted during June/July 2014, residents were polled on key aspects of Council’s programmes and services and the results revealed that the Town of Mosman Park leads the way for overall performance and has received the number 1 ranking in a field of 24 Councils surveyed.

Town of Mosman Park CEO Kevin Poynton was pleased with the result, and has shared the kudos with his management team.  He said that strategies and systems put in place over the last two years had delivered great results, but he was quick to point out the need for ongoing improvement.

Mr Poynton thanked residents for their time and effort in completing the survey, and promised that he and the team would continue to work towards meeting community expectations on key priorities for the future.

The survey, conducted by Catalyse, is the latest in a series conducted since 2008, in order to gauge the community’s general wellbeing for the purposes of assessing community concerns and priorities and to benchmark service levels with other Local Government authorities.

The survey was mailed to all households in the Town of Mosman Park and ratepayers living outside the Town.  Residents had the option to submit the completed survey using a reply paid envelope or complete the survey online.  550 valid responses were received including 505 residents and 45 ratepayers living outside the area.

Key points:

• 99% of residents are satisfied with Mosman Park as a place to live, and 81% are satisfied with the governing body, the Town of Mosman Park. 

• In a field of 24 councils that evaluate community perceptions, the Town of Mosman Park is leading the way for overall performance. The field includes many western suburbs Councils, including the Town of Claremont, Town of Cottesloe, City of Nedlands and City of Subiaco.

High Performance Areas:

• The community values the Town’s library and information services, sport and recreation facilities, community buildings, parks, playgrounds and reserves, festivals and events, waste collection services, local roads, and environmental management services.

• The community also rates the local character and identity, and sense of community highly. 

Leading the Way
Compared to other councils that also measure community perceptions, the Town of Mosman Park leads the way in four areas: 1) overall performance; 2) how the community is informed and consulted about local issues; 3) the area’s character and identity; and 4) conservation and environmental management.

The Town is also performing 10 percentage points or more above the industry average on the following areas: how local history and heritage is preserved and promoted; road maintenance; the management and control of traffic on local roads; parks, playgrounds and reserves; sport and recreation facilities; community buildings, halls and public toilets; festivals, events and cultural activities; and, safety and security.

Moving Up
The survey showed that the community thinks the Town’s performance has improved noticeably in the following areas: overall satisfaction with the Town of Mosman Park as a place to live; overall satisfaction with the Town of Mosman Park as a governing organisation; level of customer service; planning and building approvals; density and design of housing in your local area; sport and recreation facilities; conservation and environmental management; and, safety and security.

The work Ahead
When asked about areas for future improvement, residents responded that they would like the Town to focus on improving streetscapes as the top priority.   This includes improving maintenance, tidiness and aesthetics of streetscapes, concentrating on verges, trees and street lighting.  A number of residents suggested underground power.  Other secondary priorities include:  parks, playgrounds and reserves; footpaths and cycleways; waste collection services; traffic management; safety and security; and, the density and design of housing.  

Residents also supported moves for the Town to have a more vibrant and village like atmosphere with a focus on culture and community.  Suggestions include the development of a community hub, with more cafes, shops, markets and community projects.

The community is calling for strategies to reduce speeding, hooning and theft; reduce congestion on local roads; improve safety and connectivity for pedestrians and cyclists; collect green waste more regularly; and, provide quicker turnaround times for verge side bulk rubbish collections.

An action plan to address the community priorities identified in the survey results will be developed by Town staff in the coming months, to fine tune existing strategies and implement new ideas so that Mosman Park can continue to lead the way in meeting the needs of its residents.

Have Your Say on Draft Planning Policy for Iona Development


The Town of Mosman Park is seeking public comment on its draft planning policy ‘Iona Presentation College Local Development Plan’.

The purpose of the policy is to co-ordinate and guide development of the Iona Presentation College site (Lot 52 Palmerston Street, Mosman Park) in accordance with Clause 3.8 of Town Planning Scheme No 2.

Copies of the draft policy are available for inspection at Council Offices located in Memorial Park, Bay View Terrace, Mosman Park up to and including 3 November 2014 and can be downloaded here (large file - 6MB).

A public information session will be held on Monday 27 October 2014, from 6pm-7.30pm at the Town's Administration Centre, for those wishing to make comment in person, ask questions or seek advice from Town staff about the proposal.

Submissions on the policy may be made in writing on or before 3 November 2014 to:

Chief Executive Officer
Town of Mosman Park
P O Box 3

Or by email to:


Brunch With the Birds 2014




Christmas Office Closures

Christmas/New Year Office Closures

Please note that the Town's Administration Centre and Depot will be closed for Christmas commencing 4.30pm on Tuesday 23 December 2014 and reopening at 8.30am on Monday 5 January 2014.

The Mayor, Councillors, CEO and staff of the Town of Mosman Park would like to wish all of our residents a happy festive season and a safe and prosperous New Year.


Bulk Waste Collection

Council will soon begin collecting Bulk Waste (household junk and prunings) in the Town of Mosman Park to assist you in keeping your property looking beautiful.

The next scheduled collections of Bulk Waste are listed below:

16-20 February 2015 3-14 November 2014
22-27 June 2015 13-24 April 2015


A brochure explaining the bulk waste collection in the Town of Mosman Park can be downloaded here and are available from the Town's Administration Centre.  Alternatively, a copy can be mailed to you.

To make the most of this free opportunity to have your waste collected, please note the following advice:

Mixed Waste (junk, whitegoods, appliances)

Help us collect your mixed waste by:

Separating junk from green waste

Making two separate piles of waste - one just for green waste and one for other waste

Ensuring that small, loose items are placed in containers that will be disposed of

Placing your mixed waste on your verge

Ensuring that large appliances (refrigerators, washing machines and dryers) have their doors removed

Dismantling all large waste items (larger than 1.5 metres in length) for easy collection by our trucks



Rubble, concrete or building materials

Asbestos or cement products

Paint, chemicals or motor oil

Batteries or flammable liquids

Herbicides or pesticides


Food waste


Large vehicle parts

Green Waste

Help us collect your green waste by:

  • Using ONLY the authorised green waste bags that are available for purchase from the Town of Mosman Park's Administration Centre for $5.50.  To purchase and collect your bag, visit the Town's Administration Centre on the corner of Bay View Terrace and Memorial Drive between 8.30am and 4.30pm Monday to Friday.
  • Only place tree and shrub prunings on your verge.
  • Ensuring that your prunings are no longer than 1.5 metres (5 ft)
  • Ensuring that your prunings weigh 16kgs (35lbs) or less
  • Stacking green waste neatly on the street verge with the cut ends facing the street


  • Put loose green waste in unauthorised bags
  • Bundle or bale green waste, tie it with string or place it in boxes or other containers including garbage bags, plastic bags, wool bales or bulker bags
  • Include tree stumps, large tree roots, large tree trunks or branches
  • Include household rubbish with your green waste
  • Deposit waste on the road, footpath, driveway, laneway or in a mews.  Residents living in properties that front onto laneways should place their waste on the nearest verge for collection.


All tree and shrub prunings collected will be recycled into mulch at the Western Metropolitan Regional Council's Greenwaste Recycling facility in Shenton Park.

By recycling our green waste, we reduce landfill, and create mulch for horticulture and landscaping.

Please do not place any waste on your verge any earlier than TEN DAYS before the collection date.  Council reserves the right to penalise residents who deposit waste prior to ten days before collection or after the collection has been completed.

Don't deposit any waste AFTER 6am on the day of collection as it will not be picked up.

Once your waste is deposited on your verge, please be patient and wait for the completion of the collection process before contacting Council to enquire about collections in your street.

Unauthorised waste will not be collected.  Illegal dumping of waste in the Town of Mosman Park will not be tolerated and any incidences should be reported immediately.





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