COVID-19 Information Updates

Keep up to date with what the Town is doing in response to the novel coronavirus situation.

 

Information relating to COVID-19

For the most recent information relating to State Government announcements, including Phase 4 of the COVID-19 WA Roadmap, please visit here.

The Town is implementing Phase 4 in our community and we will post updates here and on our social media platforms. If you have questions for the Town, please view the categories below to see if your query is answered. If not, please contact our Customer Service team on 9383 6600 from Monday to Friday, 8:30 to 4:30.  

Our administration facilities

Q: How are you keeping the community informed of the latest developments?

A: The Town of Mosman Park is providing regular updates to our community through:

Where possible, distribution of news via local news sources including school and church newsletters and direct news channels from our community groups

Where possible, updates on our community noticeboards (at Alf Adams Pavilion and outside our Administration Centre).

Q: Is the Town Administration and Depot open to the public?

A: The Town's administration office reopened on Monday 18 May 2020, 8:30am-4:30pm. Social distancing protocols are in place including a safety screen to protect staff and maintain appropriate distancing; sanitiser on the counter; and a regular daily cleaning routine. All services are back to normal including planning and building applications, waste, rates, dog & cat registrations, verge valet, engineering, trees and streetscapes.  Payments can also be made at the office, although contactless payments are preferred.

If queries can be dealt with over the phone this would be the preferred method.  However, the council is open to the public and available to provide customer service safely.  Please stay at home if you are sick. 

Community Access to Town Services

Q: Can I arrange for bulk waste to be collected?

A: Yes.  Now is a great time to do a clean up at home.  You can click here to register for our new bulk waste collection service, Verge Valet.  You can book in a bulk waste or green waste collection at a time that suits you. If you have specific questions, please email here.

Q: How do I find out if any events planned by the Town are cancelled or still planned to run in the future?

A:  The Town is currently reviewing the impacts of Phase 4 of the easing of restrictions on events – watch this space!  However, you can check the status of events at The Grove Library and Community Centre via their website.

Q: Will my rubbish be picked up?

A: Your rubbish will continue to be collected.  Please contact Suez on 13 13 35 for inquiries relating to:
•    Bin collection (incl. bin days and missed services)
•    Repair of existing bins

Please email the Town here for inquiries relating to:
•    Replacing existing bins
•    Request for additional bins
 

Q: Can I visit The Grove Library?

A: The Grove Library has reopened seven days a week. For specific days and times, visit here.   All of our on-line services continue to be accessible, so explore what’s on offer by going to bit.ly/grovecat and find the E Library section.

Q: How do I submit a planning or building application?

A:  With staff now having returned to the office, planning and building applications can be submitted in the following ways:

  • Email to admin@mosmanpark.wa.gov.au; or
  • If the files are larger than 50mb, the application will need to submitted to the Town via dropbox here or at https://www.dropbox.com/?landing=dbv2; or
  • Hard copy, submitted in person or posted via mail. Please visit our Contact Us page for postage details.

Should you have questions regarding your application or the process, you can also email these through to admin@mosmanpark.wa.gov.au or call 9383 6600 between 8:30am and 4:30pm Monday to Friday.  

Please note that any calls received outside of the hours above will be transferred to an answering service and actioned by the Town the next working day.

Giving and Receiving Help

Q: Who do I contact to volunteer my time and services or donate money, goods and services to others in need?

A: It’s important we all continue to look out for each other. Check in on others and reach out to those most at risk: neighbours living alone, the elderly and people with pre-existing medical conditions. It’s a good idea to confirm their telephone number so you can contact them during periods of isolation. They may also need your help to slowly stock up on essential items and fill prescriptions for essential medicines. Bulk buying is not required.

Federal Member for Curtin, Celia Hammond, has set up a system whereby local people can volunteer to help those affected by COVID-19.  Before considering volunteering, please ensure that you are in good health and that you follow proper procedures to ensure your safety and those you come into contact with.  For more information, click here or call 9388 0288.

Q: I am struggling during COVID 19 and need help. Who can help me and how do I contact them?

It’s important we all continue to look out for each other, particularly during COVID-19. If you are feel physically or mentally unwell, or need help with accessing groceries and medicines or getting to medical appointments, please reach out.  Some people are more at risk: neighbours living alone, the elderly and people with pre-existing medical conditions. Call the Town on 9383 6600 and we will connect you to the right people to help you cope with your personal situation. 

Federal Member for Curtin, Celia Hammond, has set up a system whereby local people can volunteer to help those affected by COVID-19.  Before considering volunteering, please ensure that you are in good health and that you follow proper procedures to ensure your safety and those you come into contact with.  For more information, click here or call 9388 0288.

An essential shopping and delivery service called Cahoots Connects is available to support individuals isolated in their homes. The service will be provided by non-profit organisation Cahoots, in partnership with the Department of Communities, National Disability Services, suppliers and retail partners, including supermarkets and pharmacies.

For more information visit the Cahoots website here or call 1300 103 880.

Your rates and COVID-19

Q: What is the Council doing to help ease the burden of the upcoming 2020/2021 rates?

A: With COVID-19 impacting us all at a national and local level, The Town of Mosman Park is offering a support package to residents, ratepayers and community groups, including an intention to not increase rates next year. Council has agreed to a range of financial and community support measures starting from 1 April 2020 including:

-    Assisting community groups. The Town will also work through the office of Ms Celia Hammond MP and SHINE Community Services to provide support to vulnerable people in the community. 
-    Encouraging the community to check-in on their neighbours but adhering to social distance guidelines.
-    Working directly with community groups to help them access State and Federal economic stimulus packages.
-    Supporting local businesses by encouraging residents to shop local wherever possible. For example, this may be through ordering meals from local cafés or restaurants, buying online or purchasing gift vouchers for goods and services.
-    Strengthening Council’s ‘buy local’ preference for local businesses, service providers and contractors where possible. 
-    Fast-tracking payments to suppliers.
-    Refunding all paid deposits and fees for cancelled bookings for Town facilities and reserves due to COVID-19.
-    Simplifying the requirements and compliance costs for businesses adapting to the COVID-19 health situation such as changing a restaurant’s licence to a temporary take-away service.
In addition, the Town will establish a Community Support (COVID-19) Reserve to provide funding for initiatives that support local businesses and community groups.

 

Beaches and Parks

Q: Can we have a picnic or BBQ in the park or at the beach?

A: We encourage you to enjoy the beautiful beaches, parks and gardens in the Town for a picnic.  Social distancing is still required.  Thank you for keeping our public spaces clean for all to enjoy.

 

 

Q: Is it safe for me to go to local parks, reserves and beaches?

A: Yes, however please ensure good physical distancing and hygiene practices are being followed:  

  • Stay home if you're sick. Do not go to work or school.
  • Keep 1.5 metres away from others.
  • Don't make unnecessary physical contact with others — avoid physical greetings such as handshakes, hugs and kisses.
  • Use tap and pay instead of cash, where possible.
  • Wash your hands regularly for at least 20 seconds with soap and water or an alcohol-based sanitiser.
  • Cover your mouth and nose when you cough or sneeze. Use a flexed elbow or a tissue; if you use a tissue, dispose of it immediately and appropriately.

For more information see Australian Government advice for physical distancing.

Local businesses and eateries

Q: Can a group of us eat out this weekend?

A: Yes, food businesses can now expand their dine-in capacity to accommodate for 2 square metres per person. Food businesses are still required to have a COVID Safety Plan displayed in a prominent location visible to patrons. Hospitality workers must complete an online hygiene training course before they return to work.

Q: Have there been any legislative changes through COVID19?

A:  Yes. On 8 April 2020, the Minister for Planning issued a notice of Exemption under Clause 78H (1), Schedule 2 of the Planning and Development (Local Planning Schemes) Regulations 2015 which relaxes the legislative requirements to certain areas of ‘development’ in response to COVID19. The notice exempts, but is not limited to, the need for planning approval for temporary commercial uses in commercial areas, home occupations/businesses, and the ability to quickly provide additional health care capacity without lengthy approvals processes.  There are conditions that need to be met for each exemption.

The exemptions are detailed on the Department of Planning, Lands and Heritage website. It is important to note ‘the notice’ does not preclude the requirement for Building and Health applications.

If the exemptions do not necessarily help you in your situation, the Town’s Local Planning policy LPP16 – Exemption from planning approval for temporary works and temporary uses can allow for temporary works and uses for a period of up to 3 months, upon application to the Town.This policy is broad in its implementation it is encourage you contact the Town and speak to a planner to see how this may apply to you. There are protections against nuisances for neighbours and approvals under other legislation such as the Building Act, Local Laws, Health Regulations and Liquor Licensing continue to apply.

For more information on how these changes may affect you, please contact a Planning Officer on 9383 6600 or email admin@mosmanpark.wa.gov.au

Q: What are the rules for a beauty business?

A: Beauty therapy and personal care services are permitted to open.

Beauty therapy and personal care services must have a COVID Safety Plan, have it available for inspection upon request by an authorised officer, and display a COVID Safety Plan Certificate in a prominent location visible to patrons.

Refer to the COVID Safety Guidelines: Beauty Therapy for further information around hygiene requirements.

Q: What is the Town doing to support local business at this difficult time?

A: The Town is preparing a range of support measures to assist local business:

  • Sharing information and resources with them
  • Answering their calls for help
  • Keeping them up to date 
  • Encouraging our community (when and where it is safe to do so) to buy local and support local traders by joining the Facebook group Support Local - Mosman Park here. This has information on businesses and services still operating.
Q: Are local businesses operating?

A: Many local businesses are back up and running! We encourage you to join the Facebook group Support Local – Mosman Park here for information on local businesses.

Residential and Commercial Tenants in the Town

Q: Can I be evicted if I cannot pay my rent?

A six-month moratorium on residential tenancy evictions has now become law.  This means you cannot be evicted during this time.

The laws implement the decision of the National Cabinet and are designed to prevent tenants from having to move out or being made homeless during the COVID-19 pandemic. 

Other elements of the laws include: 

  • a ban on rent increases during the moratorium period 
  • fixed-term tenancies automatically converting to periodical tenancies if they expire during the period, unless another fixed-term agreement is entered into 
  • landlords will not have to carry out non-urgent repairs if they are experiencing financial hardship or are not able to access the premises due to restrictions on movement 
  • tenants who experience COVID-19 related financial hardship and end a fixed-term tenancy prior to its end date will not incur break lease fees, but will still be liable for damage and rent arrears. 

For more information see the:  

Moratorium on residential tenancy evictions becomes law in WA media statement here.

Consumer Protection advice for residential tenancies — COVID-19 response here.

Q: What financial assistance is there for commercial tenants and landlords?

A:  The WA Government has set aside $100 million of the new package for land tax relief grants to be paid to commercial landlords.

To be eligible, commercial landlords must provide rent relief that equates to a minimum of three months’ rent and freeze outgoings to small businesses that have suffered at least a 30 per cent reduction in turnover due to COVID-19.

The package adds to the WA Government’s previously announced $1.7 billion stimulus and relief package for businesses and households impacted by the COVID-19 pandemic.

State Parliament has passed laws to establish a moratorium on evictions for certain commercial tenancies in Western Australia and establish a mandatory code of conduct to assist with negotiations between landlords and tenants.  

This legislation includes:

  • an eviction moratorium, backdated to 30 March  2020 
  • a freeze on rent increases 
  • restrictions on penalties for tenants who do not trade or reduce their trading hours 
  • no interest to be charged on rent arrears 
  • the introduction of an enhanced dispute resolution process 
  • a prohibition on landlords progressing proceedings that occurred after the restrictions were imposed, but before these laws come into operation.

For more information, visit here.

Q: What happens now? I am struggling to pay my rent.

A:  The WA Government has also committed $30 million for grants of up to $2000 for residential tenants who have lost their job and are facing financial hardship.

These one-off grants, will be paid direct to landlords, on behalf of tenants experiencing financial hardship. They provide the equivalent of four weeks’ rent, capped at $2000.

This residential support is intended to provide an incentive for landlords to renegotiate rental agreements with tenants who have lost their job and are facing financial hardship.

The residential rent relief grants will be administered through the Department of Mines, Industry Regulation and Safety (DMIRS), with the grants scheme available for six months from 29 March 2020.

More information on eligibility criteria and how to apply for the residential relief grant is available here.

To qualify for these commercial and residential grants, landlords must agree not to seek to recover this rent relief from tenants at the end of the period.

Health and wellbeing 

Q: Can I be tested for COVID-19?

The State Government has expanded options for Western Australians to get tested for COVID-19 coronavirus.  From Friday, 17 April, patients with a GP referral can be tested at 12 private pathology collection centres across the Metropolitan area.  If you suspect you may have COVID-19 coronavirus symptoms or may have had close contact with a person who has COVID-19 coronavirus, you should contact the National Coronavirus Helpline on 1800 020 080.  For up to date COVID-19 health information and advice, visit the Department of Health's Healthy WA website here or call 13 COVID (13 26843).

Q: Can I visit a person in hospital or in a nursing home?

A: Hospital visits –

The number of people permitted to visit a friend or relative in hospital during visiting hours has increased to two people at one time.

Children are able to return as visitors, and maternity patients can now be accompanied by two birthing partners.

Visitor restrictions to confirmed and suspected COVID-19 patients remain in place at all public hospitals.

As always, people should not visit patients in hospitals if they are unwell, and the guidelines still stipulate that visitors should not enter a hospital if they:

  • have tested positive for COVID-19
  • have a fever or a cold or a flu-like illness, including symptoms such as, sore throat, cough, fatigue and difficulty breathing
  • have travelled outside Australia and are therefore required to self-isolate for 14 days; or
  • have been in contact with a confirmed case of coronavirus and are therefore required to self-isolate for 14 days.

A: Aged care facility visits –

Rules around visiting aged care facilities are in line with the updated AHPPC recommendations.

  • Visits to aged care facilities can occur within the following guidelines:
  • visits with a maximum of 2 visitors at a time per resident
  • spouses or other close relatives or social supports are not limited in the number of hours they spend with their spouse/relative
  • children of all ages will be permitted, however, all visitors must adhere to restriction numbers, physical distancing and good personal hygiene practices
  • visits should be conducted in a resident’s room, outdoors or a specified area in the facility — rather than communal areas with other residents
  • visitors providing goods or services for the effective operation of the facility including services such as hairdressing, diversional therapists and allied health professionals where services cannot be provided via telehealth or other models of care.

You should not enter a facility if you have:

  • returned from overseas in the last 14 days
  • been in contact with a confirmed case of COVID-19 in the last 14 days
  • a fever or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath)
  • not had an up-to-date influenza vaccination.

While the provision of Aged Care is a Commonwealth Government responsibility, both the WA State and Commonwealth Governments have strongly urged aged care facilities to follow National Cabinet recommendations regarding visitation.

Q: How can I help stop the spread of COVID-19?

Every Western Australian needs to play their part to help stop the spread of COVID-19. This means following good hygiene habits and physical distancing.

  • Stay home if you're sick. Do not go to work or school.
  • Keep 1.5 metres away from others.
  • Don't make unnecessary physical contact with others. Avoid physical greetings, such as handshakes, hugs and kisses.
  • Use tap and pay instead of cash.
  • Wash your hands regularly for at least 20 seconds with soap and water or an alcohol-based sanitiser.
  • Cover your mouth and nose when you cough or sneeze. Use a flexed elbow or a tissue; if you use a tissue, dispose of it immediately and appropriately.

For more information see Australian Government advice for physical distancing.

WA remains in a State of Emergency, and various restrictions are enforceable by fines of up to $50,000 for individuals and $250,000 for businesses. Police officers also have the power to issue $1,000 on-the-spot fines.

Q: I have seen advertisements about the flu vaccination. How does this relate to COVID-19?

A public awareness campaign has been launched calling on Western Australians to book a flu vaccination over the coming weeks to protect themselves and others from becoming unwell.   

There is no vaccination for COVID-19, but there is for influenza. It is more important than ever to be vaccinated this year - especially if the influenza season overlaps with COVID-19 cases.

Funding of $400,000 has been set aside for free influenza vaccinations for primary school aged children.

A ‘drive through’ influenza clinic will be established late May 2020 for some at-risk community members.

For more information visit here. 

Q: I have some concerns about my mental health. What should I do?

A:A new mental health campaign has been launched to help Western Australians manage their wellbeing through the COVID-19 coronavirus pandemic.

Updated information is available from the State Government of Western Australia's website here.

Q: What are the symptoms of the virus?

A: Symptoms can range from mild illness to pneumonia. People with coronavirus may experience:

  • Fever
  • Cough
  • Sore throat
  • Fatigue
  • Shortness of breath
  • Flu like symptoms.

 

Q: What do I do to assist my friend/family member with a disability?

A: The WA Government is working with other government and community services agencies to ensure people with a disability, their families and carers continue to receive the support they need.  

If you receive services from a disability provider, contact your provider if you require additional support as a result of COVID-19 coronavirus.

If you are connected to the Department of Communities, call (08) 6167 8000 or 1800 998 214 for assistance.

If you are connected to the National Disability Insurance Scheme (NDIS), call 1800 800 110.

If you have been instructed to self-isolate as a result of COVID-19 coronavirus and need assistance with accommodation, food or other essential items, you can call the Disaster Response Hotline on 1800 032 965. 

Q: What should I do if I have been told to self-isolate?

A: It is important to strictly follow this advice. There are now cases of community transmission of COVID-19.  Self-isolation means not only from others outside of your household, but within your household, wherever possible. For example, sleeping in your own bedroom, not leaving that room unless necessary, having food, liquids and medicine brought to your door and left outside, and ensuring surfaces you touch are disinfected such as door handles and light switches For information on how to help stop the spread of the virus, what to do if you have symptoms and for latest official medical advice see below:

Department of Health

Coronavirus National Health Plan

Q: When and how should I seek medical attention?

A: To seek medical help from a doctor or hospital, call ahead of time to book an appointment. You will be asked to take precautions when you attend for treatment. Follow the instructions you are given.  Your doctor will tell you if you should be tested. They will arrange for the test.

Q: Where can I access information regarding domestic violence?

A: If you or someone you know is experiencing domestic violence, please call  1800 Respect on 1800 737 732. Their website here has information to assist. 

The State Government has enforced important laws to protect victims of family and domestic violence who are at an increased risk during the COVID-19 coronavirus pandemic.

The changes include:

  • allowing the court to impose a requirement that an offender be subject to electronic monitoring
  • permitting a judicial officer to include electronic monitoring as a home detention bail condition
  • improving access to restraining orders and enabling restraining order applications to be lodged online
  • creating a separate offence for breach of a family violence restraining order
  • increasing the penalty for breach of a family violence restraining order from $6,000 to $10,000
  • extending the limitation period for prosecuting breach of restraining order offences to two years
  • allowing the Family Court and Children’s Court to issue interim restraining orders on an ex-parte basis, in the same way the Magistrates Court is permitted to do so.
Q: Where do I find the most recent information about COVID-19 in WA?

A: An enquiries line to keep the community informed about COVID-19 coronavirus has been launched.  By dialling 13COVID (132 68 43) or 1800 020 080, Western Australians will have access to the latest information regarding the impact of the virus in WA.

The Government of Western Australia also posts daily on their website here.

Q: How can I protect myself and others? 

A:  Every Western Australian needs to play their part to help stop the spread of COVID-19. This means following good hygiene habits and physical distancing.

  • Stay home if you're sick. Do not go to work or school.
  • Keep 1.5 metres away from others.
  • Don't make unnecessary physical contact with others. Avoid physical greetings, such as handshakes, hugs and kisses.
  • Use tap and pay instead of cash.
  • Wash your hands regularly for at least 20 seconds with soap and water or an alcohol-based sanitiser.
  • Cover your mouth and nose when you cough or sneeze. Use a flexed elbow or a tissue; if you use a tissue, dispose of it immediately and appropriately.

For more information see Australian Government advice for physical distancing.

WA remains in a State of Emergency, and various restrictions are enforceable by fines of up to $50,000 for individuals and $250,000 for businesses. Police officers also have the power to issue $1000 on-the-spot fines.

Government Advice

Q: What does Phase 4 consist of?

A:    The State Government has announced Phase 4 easing of restrictions commencing Saturday 27 June 2020. For more details visit the WA Government website.  

Previous rules and gathering limits for local government facilities and activities have been removed and are now only determined by WA’s reduced 2sqm rule. 

The 2sqm rule only includes staff members working in venues that hold more than 500 patrons.

Community members are reminded to practice physical distancing and good personal hygiene.

Q: What else is available to ease the financial burden on my household?

A: The WA Government has introduced measures to provide relief to Western Australian families and small businesses, and help support the State’s economy to respond to COVID-19 coronavirus.

Households - 

  • freeze on increases to all household tariffs, fees and charges effective 1 July 2020
  • doubling of the Energy Assistance Payment in 2020-21 to $610, to provide additional support to vulnerable Western Australians
  • no utility disconnections
  • alternative tax payment arrangements
  • assistance for Keystart customers experiencing hardship
  • payments in response to COVID-19 coronavirus won’t be included in eligibility assessments or rent calculations for social housing.

For more information see the support for households in response to COVID-19 fact sheet here.

Q: What is the COVIDSafe App?

A: The Australian Government’s COVIDSafe app helps keep our community safe and reduces the chances of the virus being passed on to your family, friends and other people in the community. 

The app is designed to assist health officials to quickly understand and tackle the spread of COVID-19 coronavirus. 

Downloading the app is voluntary, but it is highly recommended by the Chief Medical Officer. 

The app will let you know if you have been in close contact with someone who is also using the app and has tested positive for COVID-19. 

The app will also allow for state and territory health officials to contact you if you have been in close contact with someone who has tested positive for the virus.

All information is stored locally on your phone and any other access or use of the data will be a criminal offence. 

Once the pandemic is over and the app is no longer needed, the app and all its data will be deleted permanently. 

For more information visit here.

 

 

National Relay Service

People who are deaf or have a hearing or speech impairment can call the Town of Mosman Park through the National Relay Service.

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Solar Power at the Administration

The Town of Mosman Park has installed solar panels (photo voltaic cells) on the roof of the Administration building. We’re producing power and reducing carbon emissions.

Find out how much ...