COVID-19 Information Updates

Phase 2 easing of restrictions on commenced 18 May 2020. The Town is reviewing how best to do this in Mosman Park. Some community areas require detailed review before decisions can be made. This is for health, safety and legal reasons. Click this banner for categories with questions and answers. At the time of publishing, all information was current. For the most current information, visit https://www.wa.gov.au/.
Check out our positive stories in the Town, too.

 

Information relating to COVID-19

The information on this website was current at the time of being uploaded. For the most recent information relating to State Government announcements including Phase 2 of the COVID-19 WA Roadmap, please visit here. The Government website updates their COVID-19 pages often.  For FAQs regarding the Phase 2 easing of restrictions, visit here. The Town is discussing how best to implement the phase in our suburban area. We will post updates here and on our social media platforms. Please view the categories below and see if your query is answered. If not, please contact our Customer Service team on 9383 6600.  Check our our positive stories in the Town, too.

Our administration facilities

Q: Are all Town services currently cancelled?

A: Some services are currently unavailable such as public libraries being open. However, the Grove Library is offering a delivery service to residents.  As far as practicable, services are being maintained.
 

Q: Are Town Rangers and Customer Service staff still on duty?

A: Yes, although they will practice social distancing when interacting with residents and members of our community.  If you do see our Rangers or speak to our Customer Service staff in person, please don't be offended if they keep a reasonable distance. 

They will ask you these three questions:
1. Have you recently returned from overseas?
2. Have you tested positive for COVID-19?
3. Are you or is anyone in your home or whom you care for experiencing any respiratory symptoms?
Please don't be offended as we take these measures to protect our staff and community from any unnecessary risks. 

Q: Are Town staff working from home?

A: Where practicable, those staff who can work from home are doing so, especially those with health concerns and family care responsibilities.

 

Q: How are you keeping the community informed of the latest developments?

A: The Town of Mosman Park is providing regular updates to our community through:

Where possible, distribution of news via local news sources including school and church newsletters and direct news channels from our community groups

Where possible, updates on our community noticeboards (at Alf Adams Pavilion and outside our Administration Centre).

Q: Is the Town Administration and Depot open to the public?

A: The Town's administration office will be be open from Monday 18 May 2020, 8:30am-4:30pm.  All services will be back to normal. including planning and building applications, waste, rates, dog & cat registrations, verge valet, engineering, trees and streetscapes.  Payments can also be made at the office, although contactless payments are preferred.

Social distancing protocols will be in place including a safety screen to protect staff and maintain appropriate distancing; sanitiser on the counter; and a regular daily cleaning routine.

If queries can be dealt with over the phone this would be the preferred method.  However, the council is open to the public and available to provide customer service safely. 

Community Access to Town Services

Q: Can I arrange for bulk waste to be collected?

A: Yes.  Now is a great time to do a clean up at home.  You can click here to register for our new bulk waste collection service, Verge Valet.  You can book in a bulk waste or green waste collection at a time that suits you. If you have specific questions, please email here.

Q: How do I find out if any events planned by the Town are cancelled or still planned to run in the future?

A:  Due to the health advice related to COVID-19, the following events and activities have been cancelled or modified. 

Cancelled Events

4 May – Mosman Park Youth Advisory Council Meeting

23 May – Volunteers First Aid Workshop (limit to 12, disposable cups/plates etc)

Under Consideration

27 May – Seniors Morning Tea Information Session (Cyber Safety)

1 June – Mosman Park Youth Advisory Council Meeting

15 June – Event Planning & Budgeting Workshop

24 June – Seniors Morning Tea Information Session (Will & Estate Planning)

Please check the status of events at The Grove Library and Community Centre via their website.

Q: Will my rubbish be picked up?

A: Your rubbish will continue to be collected.  Please contact Suez on 13 13 35 for inquiries relating to:
•    Bin collection (incl. bin days and missed services)
•    Repair of existing bins

Please email the Town here for inquiries relating to:
•    Replacing existing bins
•    Request for additional bins
 

Q: Can I visit The Grove Library?

A: The Grove Library has reopened seven days a week. For specific days and times, visit here.   All of our on-line services continue to be accessible, so explore what’s on offer by going to bit.ly/grovecat and find the E Library section.

Certain changes have been enacted to conform to government directives.

  • We ask patrons to please space their visits for the first week to ensure social distancing. This is due to limited public numbers being allowed in at one time.
  • Please limit your visit to an hour. There will be a ‘browse and borrow’ approach in place.
  • Home delivery will still be available to those who are still housebound or self-isolating.
  • There will be limited computer facilities available initially, and they will be available for essential use only. Please ring the library to confirm availability on 9286 8686.
  • All returned library items will be quarantined for 48 hours, to ensure safety.
  • Baby and toddler programs will not be returning in the first week as we still need to sort out the logistics of these activities. There will be a staggered approach to reinstating them to ensure everyone’s safety.
  • Other new measures include new plexiglass screens and space markers for social distancing.

 

Q: How do I submit a planning or building application?

A: Due to our staff  currently working remotely, plans cannot be submitted in person. We require that anyone with planning or building applications submit these online via email here.  Any files larger than 50mb will need to submitted to the Town via dropbox here or at https://www.dropbox.com/?landing=dbv2. At present, the Town can only accept payment for these applications via bank transfer or credit card. 

Should you have questions regarding your application or the process, you can also email these through to admin@mosmanpark.wa.gov.au or call 9383 6600 between 8:30am and 4:30pm Monday to Friday.  

Please note that, any calls received outside of the hours above, will be transferred to an answering service and actioned by the Town the next working day.

Giving and Receiving Help

Q: Who do I contact to volunteer my time and services or donate money, goods and services to others in need?

A: It’s important we all continue to look out for each other. Check in on others and reach out to those most at risk: neighbours living alone, the elderly and people with pre-existing medical conditions. It’s a good idea to confirm their telephone number so you can contact them during periods of isolation. They may also need your help to slowly stock up on essential items and fill prescriptions for essential medicines. Bulk buying is not required.

Federal Member for Curtin, Celia Hammond, has set up a system whereby local people can volunteer to help those affected by COVID-19.  Before considering volunteering, please ensure that you are in good health and that you follow proper procedures to ensure your safety and those you come into contact with.  For more information, click here or call 9388 0288.

Q: I am struggling during COVID 19 and need help. Who can help me and how do I contact them?

It’s important we all continue to look out for each other, particularly during COVID-19. If you are feel physically or mentally unwell, or need help with accessing groceries and medicines or getting to medical appointments, please reach out.  Some people are more at risk: neighbours living alone, the elderly and people with pre-existing medical conditions. Call the Town on 9383 6600 and we will connect you to the right people to help you cope with your personal situation. 

Federal Member for Curtin, Celia Hammond, has set up a system whereby local people can volunteer to help those affected by COVID-19.  Before considering volunteering, please ensure that you are in good health and that you follow proper procedures to ensure your safety and those you come into contact with.  For more information, click here or call 9388 0288.

An essential shopping and delivery service called Cahoots Connects is available to support individuals isolated in their homes. The service will be provided by non-profit organisation Cahoots, in partnership with the Department of Communities, National Disability Services, suppliers and retail partners, including supermarkets and pharmacies.

For more information visit the Cahoots website here or call 1300 103 880.

Positive stories in our community

Q: Can there be birthday celebrations in the Town?

A: As of 8 May 2020, social gatherings indoors or outdoors were restricted to 10 people maximum.  Social distancing was required when a group gathered. 

This lovely Mosman Park resident, Pat Wray, celebrated her 92nd birthday last month in a most unusual way. Her grand-daughter Paula McRae organised a drive-by with family members who wanted to show their love and share their wishes with Pat.

Paula contacted the Town about her idea to make sure she was within social distancing rules.  The easing to 10 people or less happened a few days after the birthday.  But drive-by birthdays are a trend at the moment because of COVID-19.  Cars drive slowly by donned with birthday banners and the 'guests' can sing or call out to the birthday person, pass over gifts, wave streamers and toot horns.  However, this is all whilst ensuring traffic congestion and noise levels are within the legal limits.

"We did our parade this morning and our Nan was SO happy!!" said Paula.

The Town wishes Pat the very best for her 92nd year and hopes the creative celebration is a special memory made for her and the family.

Your rates and COVID-19

Q: What is the Council doing to help ease the burden of the upcoming 2020/2021 rates?

A: With COVID-19 impacting us all at a national and local level, The Town of Mosman Park is offering a support package to residents, ratepayers and community groups, including an intention to not increase rates next year. Council has agreed to a range of financial and community support measures starting from 1 April 2020 including:

-    Assisting community groups. The Town will also work through the office of Ms Celia Hammond MP and SHINE Community Services to provide support to vulnerable people in the community. 
-    Encouraging the community to check-in on their neighbours but adhering to social distance guidelines.
-    Working directly with community groups to help them access State and Federal economic stimulus packages.
-    Supporting local businesses by encouraging residents to shop local wherever possible. For example, this may be through ordering meals from local cafés or restaurants, buying online or purchasing gift vouchers for goods and services.
-    Strengthening Council’s ‘buy local’ preference for local businesses, service providers and contractors where possible. 
-    Fast-tracking payments to suppliers.
-    Refunding all paid deposits and fees for cancelled bookings for Town facilities and reserves due to COVID-19.
-    Simplifying the requirements and compliance costs for businesses adapting to the COVID-19 health situation such as changing a restaurant’s licence to a temporary take-away service.
In addition, the Town will establish a Community Support (COVID-19) Reserve to provide funding for initiatives that support local businesses and community groups.

 

Town of Mosman Park - Council Meetings

Q: How do I attend a Council Meeting during COVID-19?

A: Due to the COVID-19 social distancing requirements and amendments to the Local Government (Administration) Regulations 1996, the Town’s Council meetings will be held using the online meeting platform Zoom. Learn how you can participate in Council meetings from the comfort of your own home.  Click here.

Beaches and Parks

Q: Am I allowed to go fishing or boating again? Does it include Rottnest Island?

A: Non-contact recreational activities such as fishing, boating, hiking and camping is  permitted if there is compliance with the 20-person limit and social distancing rules observed.

Recreational fishers who have crayfish pots set in waters off Rottnest Island will be granted restricted access to the area's exclusion zone to collect their equipment, under supervision from Rottnest Island Authority rangers.

Disembarking on the island itself is strictly forbidden, and recreational fishers must register with Rottnest Island Authority rangers by contacting 61 8 9372 9788 or rangers@rottnestisland.com.

Access for recreational fishers will be dependent on weather conditions and ranger availability.

Fishers are only permitted to access the exclusion zone to retrieve their equipment — with no further fishing or other recreational activity allowed.

Q: Can we have a picnic or BBQ in the park or at the beach?

A: We encourage you to enjoy the beautiful beaches, parks and gardens in the Town for a picnic.  At present, the BBQ facilities in the Town are not operating due to COVID-19 and the risk of community transmission.  Please remember that public gatherings can only be up to 20 people. This includes children and adults to a total of 10 people.  Social distancing is still required.  Thank you for keeping our public spaces clean for all to enjoy.

 

 

Q: Is it safe for me to go to local parks, reserves and beaches?

A: Yes, but only if the reason is to exercise or for a social gathering of up to 10 people and if social distancing rules are being followed:

  • keep 1.5 metres away from others
  • avoid physical greetings such as handshaking, hugs and kisses
  • use tap and go instead of cash
  • avoid crowds
  • avoid public gatherings of more than 10 people and at risk groups like older people

All playgrounds, fitness equipment and skate parks in the Town are currently closed. We also advise park patrons to avoid public toilets and furniture such as benches and tables due to the risk of viruses being spread.

Sport and recreation

For any other queries regarding specific sports or activities (IE horse-riding, squash, recreational shooting, amusement parks), please visit here.

Q: Are we allowed to have family and friends to our house to socialise?

A:Indoor and outdoor non-work gatherings of up to 20 people are now allowed, within social distancing, good hygiene and the 4 square metre rule rules. The police are permitted to issue infringements if there is a breach of this ruling.

 

Q: Can I go back to playing tennis?

A: Outdoor tennis courts can continue to remain open as long as there is strict compliance with social distancing requirements.

Facilities restricted to a maximum of 20 patrons and are also subject to one person per 4 square metres. Changerooms remain closed, but the toilets remain open.

We recommend that you check with your tennis club for opening times, booking procedures and any special conditions.

Q: Are sporting clubs able to return and is full contact allowed?

Sporting activities that are non-contact (such as cricket, lawn bowls, and tennis) and involve no more than 20 participants are allowed. This includes children’s sports.

Equipment cannot be shared in a session. It must be cleaned between sessions.

This includes non-contact training for sports that would ordinarily involve contact (such as hockey, basketball, football, soccer and netball).

Contact sports remain a prohibited activity.

Separate rules apply for the use of places like club rooms. Club rooms must comply with gathering restrictions which require at least 4 square metres per person, up to a maximum of 20 people in total in the venue.

Please contact your Club with specific enquiries. 

Q: Can I go back to my dance class?

A: Dance studios may re-open as long as there is 4 square metres of floor space in the venue for each person, up to a maximum of 20 participants in total at the venue, including spectators and dancers, not including instructors.

Dancing that involves contact, for example ballroom dancing, can only be undertaken with a member of the same household.

Equipment is not allowed to be shared in a session. It must be cleaned between every session. Participants should practice good hygiene and social distancing by keeping 1.5 metres from other people.

For more information, visit here

Q: Can I participate in boot camps and personal training (outside and inside)?

Outside events are limited to groups of up to 20 people, with social distancing rules observed. Equipment is not allowed to be shared in a session. It must be cleaned between every session.  Visit here for more information. 

Q: Can I return to my regular golf game with friends?

A: Golf courses can continue to remain open as long as there is strict compliance with social distancing requirements.

Facilities restricted to a maximum of 20 patrons and are also subject to one person per 4 square metres. Changerooms remain closed, but the toilets remain open.

We recommend that you contact your golf course about opening times and any special conditions they may have in place.

Q: I am really keen to get back to my regular fitness class (ie yoga, spin, pump, pilates). Have classes resumed?

A: Health clubs, fitness centres, yoga, barre and spin facilities, saunas, bathhouses and wellness centres can be open only for fitness classes or small group training up to a maximum of 20 participants and there is 4 square metres of floor space per person, up to a maximum of 20 participants in total at the venue.

A yoga or Pilates studio can open for classes, but only where there is 4 square metres of floor space per person, up to a maximum of 20 people in total at the venue. People should bring their own equipment such as mats.

Pilates reformer machines are not to be used.

Equipment is not allowed to be shared in a session. It must be cleaned between every session.

This means you cannot use any gym machines, like Pilates reformers, weight machines, exercise bicycles, rowing machines, and treadmills.

Equipment must be cleaned between each class or session.

The general gym floor should not be accessible unless part of a supervised personal training session or fitness class as outlined above.

We recommend that you contact your club or centre to ask about their classes and schedules.  Enjoy!

Q: What are the rules for participating in social sporting-based activities?

A: If the sporting activity is non-contact, and involves 20 people or less, then you can participate in that sporting activity. This includes non-contact training for sports that would ordinarily involve contact, such as basketball, football, soccer and netball. Importantly, playing the contact sport itself remains a prohibited sporting activity.  

Sports which are non-contact in nature (such as cricket, lawn bowls and tennis) are permitted to be played.

For more information, visit here

Q: What counts as no shared equipment?

As an example, you can share footballs, tennis balls, shuttlecocks, sailing ropes or netballs but they must be cleaned in between training sessions.

Equipment that cannot be shared during fitness classes or training sessions includes skipping ropes, kettle bells, hand weights etc. They must be cleaned in between classes or training sessions. You cannot use personal equipment like boxing gloves or mats unless you bring your own.

You cannot share gym equipment like mats, benches, weight machines, exercise bikes, rowing machines or Pilates reformers.

Q: Will the youth centre and senior citizens centre be open again soon?

A:  Community facilities such as youth centres or senior citizens centres are permitted to open, with a 20 patron limit. There must be at least 4 square metres of floor space per patron. 

Where a community premises has multiple facilities, there can be up to 20 customers in each facility (e.g. 20 patrons in group fitness room, and 20 patrons in youth centre, 20 patrons in library), as long as there is at least 4 square metres for each customer in the relevant facility. 

We suggest you contact your centre directly to find out about their opening and closing times and what activities are running. 

Q: Can I go back to swimming at an indoor pool?

A: Swimming pools may now open in a limited capacity. They are restricted to a maximum of 20 patrons per pool which is also subject to one person per 4 square metres. Changerooms remain closed, but the toilets remain open.

Venues with multiple pools can open 1 indoor pool and multiple outdoor pools.

For example, “Outdoor Pool A” may have 20 participants and “Outdoor Pool B” may have 20 participants, provided there is at least 4 square metres of space per person.

In addition to this, 1 indoor pool may be open, with a maximum of 20 participants in it. 

Participants include spectators and swimmers.

Water polo teams can train if it involves no contact and adheres to social distancing.

Your local pool is required to complete a COVID Safety Plan which will provide health guidelines to manage hygiene standards.

We suggest you contact the swimming centre where you usually swim to ask for details of their facility.

Q: Can I watch my child play sport?

A: The 20-person maximum and 1.5 metres distancing restrictions must be observed. It may be appropriate for parents/carers to stay and watch training. As above, parents are included in the count. Clubs should regularly communicate their expectations for parent/carers attending and watching training for junior sport.

Q: I own a gym - can I now open to all clients?

A:  Gyms can open, but only for fitness classes or small group training and there must be 4 square metres of floor space per person, up to a maximum of 20 participants in total at the venue.

Only classes that do not involve shared equipment should occur.

This means you cannot use any gym machines, like Pilates reformers, weight machines, exercise bicycles, rowing machines, and treadmills.

Equipment must be cleaned between each class or session.

The general gym floor should not be accessible unless part of a supervised personal training session or fitness class that uses minimal shared equipment, as outlined above.

Q: My daughter does gymnastics. Is that allowed?

A: The 20-person maximum and all social distancing restrictions must be adhered to.

All pieces of apparatus (e.g. pommel horses, bars and beams) cannot be shared and must be cleaned in line with your hygiene measures between uses.

Q: What are the spacing requirements around multi-functional venues?

A: Indoor multi-functional facilities, such as large-scale recreation centres comprised of multiple functional spaces, are permitted to accommodate 20 persons in each different multi-functional facility, provided there is at least 4 square metres of floor space per patron.

For example: an indoor pool collocated with a 6 court indoor sports hall and café may operate with 20 persons in the pool, 20 persons in the 6 court sports hall and 20 people in the café provided all relevant social distancing measures are followed

Q: What are the spacing requirements for outdoor venues, including multicourt venues and ovals?

A: Outdoor venues may have up to 20 people per training zone at any one time. Each training zone should allow for 4 square metres per person. Maintain social distancing where practicable during the training session.

The spaces between gatherings and groups should ensure that there is suitable distancing to prevent one gathering encroaching on another. For example, an AFL football field may be large enough for three separate zones, a rectangular field (e.g. rugby, soccer or hockey) may be large enough for two zones, whereas a netball or tennis court would only be large enough for one zone. Where there are multiple courts (e.g. multiple netball courts), we suggest you use every second court.

Q: Who is included in the 20-person maximum per gathering count?

A: Instructors, trainers, coaches and general venue staff are not included in the 20 person count.

Players, customers, patrons, participants, parents and spectators are included in the count.

Weddings, funerals and places of worship

Q: How many people can attend a wedding?

A:  Up to 20 attendees (not including the person conducting the ceremony) are permitted at indoor weddings, or up to 30 attendees are permitted at outdoor weddings. Social distancing and 4 square metres of floor space per person must be adhered to.

Q: Can I go back to my church?

A:   Places of worship are permitted to open in a modified way, with a limit of 20 attendees in addition to the people required to conduct and broadcast the service (maximum of 10 people) and one person per 4 square metres.

A patron register of attendees’ full name, phone number, date and time of attendance must be kept.

We suggest you contact your place of worship about service times and any special conditions. 

Q: What is the ruling regarding people attending a funeral?

A: Up to 20 attendees can attend a funeral indoors or up to 30 attendees outdoors, not including the person/s necessary to conduct the service e.g. funeral director (unless the funeral is in a small indoor or outdoor venue and impacted by prohibited gathering rules which require at least 4 square metres per person).

 

Local businesses and eateries

Q: Can a group of us eat out this weekend?

A: For licensed venues (pubs, bars, taverns, restaurants, pop-up events, cellar doors, karaoke or special facility), dine-in is permitted up to a maximum capacity of 20 people excluding staff.

Alcohol is only permitted to be served with a meal.

For cafes, food courts and food vans, there is takeaway service and home delivery.  

Cafés or canteens at hospitals, care homes or schools; prison and military canteens; services providing food or drink to the homeless, and workplace canteens can provide takeaway.

For all eateries, patrons must be seated while eating and drinking and adhere to the 4 square metre rule.  Dine-in is permitted up to a maximum capacity of 20 people excluding staff.

We suggest you contact the cafe or restaurant where you plan to dine to find out opening hours, special conditions and to book.  Enjoy!

Q: Have there been any legislative changes through COVID19?

A:  Yes. On 8 April 2020, the Minister for Planning issued a notice of Exemption under Clause 78H (1), Schedule 2 of the Planning and Development (Local Planning Schemes) Regulations 2015 which relaxes the legislative requirements to certain areas of ‘development’ in response to COVID19. The notice exempts, but is not limited to, the need for planning approval for temporary commercial uses in commercial areas, home occupations/businesses, and the ability to quickly provide additional health care capacity without lengthy approvals processes.  There are conditions that need to be met for each exemption.

The exemptions are detailed on the Department of Planning, Lands and Heritage website. It is important to note ‘the notice’ does not preclude the requirement for Building and Health applications.

If the exemptions do not necessarily help you in your situation, the Town’s Local Planning policy LPP16 – Exemption from planning approval for temporary works and temporary uses can allow for temporary works and uses for a period of up to 3 months, upon application to the Town.This policy is broad in its implementation it is encourage you contact the Town and speak to a planner to see how this may apply to you. There are protections against nuisances for neighbours and approvals under other legislation such as the Building Act, Local Laws, Health Regulations and Liquor Licensing continue to apply.

For more information on how these changes may affect you, please contact a Planning Officer on 9383 6600 or email admin@mosmanpark.wa.gov.au

Q: What are the rules for a beauty business?

A: For queries regarding waxing, tanning, nail salons, tattoo studios, massage, beauty services, spas, Chinese medicine or float tanks, we suggest you visit here

We also suggest you contact the business directly to find out about operating hours, bookings and special conditions.

Q: What is the Town doing to support local business at this difficult time?

A: The Town is preparing a range of support measures to assist local business:

  • Sharing information and resources with them
  • Answering their calls for help
  • Keeping them up to date 
  • Encouraging our community (when and where it is safe to do so) to buy local and support local traders by joining the Facebook group Support Local - Mosman Park here. This has information on businesses and services still operating.
Q: Are local businesses operating?

A: Many local businesses are still trading.  Food businesses are operating as take-away service providers in keeping with advice from the Department of Health.  We encourage you to join the Facebook group Support Local - Mosman Park here for information on businesses and services still operating.
 

Residential and Commercial Tenants in the Town

Q: Can I be evicted if I cannot pay my rent?

A six-month moratorium on residential tenancy evictions has now become law.  This means you cannot be evicted during this time.

The laws implement the decision of the National Cabinet and are designed to prevent tenants from having to move out or being made homeless during the COVID-19 pandemic. 

Other elements of the laws include: 

  • a ban on rent increases during the moratorium period 
  • fixed-term tenancies automatically converting to periodical tenancies if they expire during the period, unless another fixed-term agreement is entered into 
  • landlords will not have to carry out non-urgent repairs if they are experiencing financial hardship or are not able to access the premises due to restrictions on movement 
  • tenants who experience COVID-19 related financial hardship and end a fixed-term tenancy prior to its end date will not incur break lease fees, but will still be liable for damage and rent arrears. 

For more information see the:  

Moratorium on residential tenancy evictions becomes law in WA media statement here.

Consumer Protection advice for residential tenancies — COVID-19 response here.

Q: What financial assistance is there for commercial tenants and landlords?

A:  The WA Government has set aside $100 million of the new package for land tax relief grants to be paid to commercial landlords.

To be eligible, commercial landlords must provide rent relief that equates to a minimum of three months’ rent and freeze outgoings to small businesses that have suffered at least a 30 per cent reduction in turnover due to COVID-19.

The package adds to the WA Government’s previously announced $1.7 billion stimulus and relief package for businesses and households impacted by the COVID-19 pandemic.

State Parliament has passed laws to establish a moratorium on evictions for certain commercial tenancies in Western Australia and establish a mandatory code of conduct to assist with negotiations between landlords and tenants.  

This legislation includes:

  • an eviction moratorium, backdated to 30 March  2020 
  • a freeze on rent increases 
  • restrictions on penalties for tenants who do not trade or reduce their trading hours 
  • no interest to be charged on rent arrears 
  • the introduction of an enhanced dispute resolution process 
  • a prohibition on landlords progressing proceedings that occurred after the restrictions were imposed, but before these laws come into operation.

For more information, visit here.

Q: What happens now? I am struggling to pay my rent.

A:  The WA Government has also committed $30 million for grants of up to $2000 for residential tenants who have lost their job and are facing financial hardship.

These one-off grants, will be paid direct to landlords, on behalf of tenants experiencing financial hardship. They provide the equivalent of four weeks’ rent, capped at $2000.

This residential support is intended to provide an incentive for landlords to renegotiate rental agreements with tenants who have lost their job and are facing financial hardship.

The residential rent relief grants will be administered through the Department of Mines, Industry Regulation and Safety (DMIRS), with the grants scheme available for six months from 29 March 2020.

More information on eligibility criteria and how to apply for the residential relief grant is available here.

To qualify for these commercial and residential grants, landlords must agree not to seek to recover this rent relief from tenants at the end of the period.

Health and wellbeing 

Q: Can I be tested for COVID-190?

The State Government has expanded options for Western Australians to get tested for COVID-19 coronavirus.  From Friday, 17 April, patients with a GP referral can be tested at 12 private pathology collection centres across the Metropolitan area.  If you suspect you may have COVID-19 coronavirus symptoms or may have had close contact with a person who has COVID-19 coronavirus, you should contact the National Coronavirus Helpline on 1800 020 080.  For up to date COVID-19 health information and advice, visit the Department of Health's Healthy WA website here or call 13 COVID (13 26843).

Q: Can I visit a person in hospital or in a nursing home?

A: Visiting hours at Western Australian public hospitals have been tightened to limit the flow of people through hospitals, better protecting patients and staff.

  • Children under 16 are not able to visit patients.
  • Hospital visiting hours are limited to 2 hours a day – one in the morning and one in the evening.
  • All adult patients, including those in maternity wards, are restricted to 2 visitors per day; the same 2 visitors may visit morning and evening.
  • Visitors to paediatric patients must be the same family members each day.
  • No visitors are allowed to see confirmed COVID-19 adult inpatients or COVID-19 inpatients under investigation.

 While family members can visit residents in aged care, some additional restrictions remain in place to protect vulnerable residents.

For example, visits are limited to:

  • a short duration
  • 1 care and support visit per day, with a maximum of 2 visitors at a time
  • emergency management, law enforcement or emergency response (for example, a police officer, fire fighter or ambulance officer)
  • providing goods or services for the effective operation of the facility.

You should not visit if you have:

  • returned from overseas in the last 14 days
  • been in contact with a confirmed case of COVID-19 in the last 14 days
  • a fever or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath)
  • not had an up-to-date influenza vaccination.

We suggest you call the specific facility you wish to visit in advance to check their rules regarding visitation during COVID-19 restrictions. 

Q: Have there been any cases of COVID-19 reported in Mosman Park?

A: As of 8 April 2020, there were 4 confirmed cases of COVID-19 in the Mosman Park area.  This information was provided by the WA Health Department where the Chief Health Minister attributed these to overseas travel. Cases of COVID-19 can be seen on a map provided by the Department. You can view the map here.  The Department is updating the map every day.

Q: How can I help stop the spread of COVID-19?

Every Western Australian needs to play their part to help stop the spread of COVID-19 coronavirus - that means following good hygiene habits and exercising social distancing.  Restrictions relating to food and drinks, retail, beauty and personal care services, entertainment venues, leisure and recreation and non-residential institutions came into effect from 26 March 2020.  Protecting the elderly is a priority. Restrictions have been placed on visits to aged care facilities.  Visiting hours at Western Australian public hospitals were tightened from 23 March 2020 to limit the flow of people through hospitals to better protect patients and staff.  We recommend you contact private hospitals prior to visiting about their current visiting rules.  Social gatherings of up to 10 people can take place indoors and outdoors whilst maintaining social distancing rules.

Q: I have seen advertisements about the flu vaccination. How does this relate to COVID-19?

A public awareness campaign has been launched calling on Western Australians to book a flu vaccination over the coming weeks to protect themselves and others from becoming unwell.   

There is no vaccination for COVID-19, but there is for influenza. It is more important than ever to be vaccinated this year - especially if the influenza season overlaps with COVID-19 cases.

Funding of $400,000 has been set aside for free influenza vaccinations for primary school aged children.

A ‘drive through’ influenza clinic will be established late May 2020 for some at-risk community members.

For more information visit here. 

Q: I have some concerns about my mental health. What should I do?

A:A new mental health campaign has been launched to help Western Australians manage their wellbeing through the COVID-19 coronavirus pandemic.

Updated information is available from the State Government of Western Australia's website here.

Q: What are the symptoms of the virus?

A: Symptoms can range from mild illness to pneumonia. People with coronavirus may experience:

  • Fever
  • Cough
  • Sore throat
  • Fatigue
  • Shortness of breath
  • Flu like symptoms.

 

Q: What do I do to assist my friend/family member with a disability?

A: The WA Government is working with other government and community services agencies to ensure people with a disability, their families and carers continue to receive the support they need.  

If you receive services from a disability provider, contact your provider if you require additional support as a result of COVID-19 coronavirus.

If you are connected to the Department of Communities, call (08) 6167 8000 or 1800 998 214 for assistance.

If you are connected to the National Disability Insurance Scheme (NDIS), call 1800 800 110.

If you have been instructed to self-isolate as a result of COVID-19 coronavirus and need assistance with accommodation, food or other essential items, you can call the Disaster Response Hotline on 1800 032 965. 

Q: What should I do if I have been told to self-isolate?

A: It is important to strictly follow this advice. There are now cases of community transmission of COVID-19.  Self-isolation means not only from others outside of your household, but within your household, wherever possible. For example, sleeping in your own bedroom, not leaving that room unless necessary, having food, liquids and medicine brought to your door and left outside, and ensuring surfaces you touch are disinfected such as door handles and light switches For information on how to help stop the spread of the virus, what to do if you have symptoms and for latest official medical advice see below:

Department of Health

Coronavirus National Health Plan

Q: When and how should I seek medical attention?

A: To seek medical help from a doctor or hospital, call ahead of time to book an appointment. You will be asked to take precautions when you attend for treatment. Follow the instructions you are given.  Your doctor will tell you if you should be tested. They will arrange for the test.

Q: Where can I access information regarding domestic violence?

A: If you or someone you know is experiencing domestic violence, please call  1800 Respect on 1800 737 732. Their website here has information to assist. 

The State Government has enforced important laws to protect victims of family and domestic violence who are at an increased risk during the COVID-19 coronavirus pandemic.

The changes include:

  • allowing the court to impose a requirement that an offender be subject to electronic monitoring
  • permitting a judicial officer to include electronic monitoring as a home detention bail condition
  • improving access to restraining orders and enabling restraining order applications to be lodged online
  • creating a separate offence for breach of a family violence restraining order
  • increasing the penalty for breach of a family violence restraining order from $6,000 to $10,000
  • extending the limitation period for prosecuting breach of restraining order offences to two years
  • allowing the Family Court and Children’s Court to issue interim restraining orders on an ex-parte basis, in the same way the Magistrates Court is permitted to do so.
Q: Where do I find the most recent information about COVID-19 in WA?

A: An enquiries line to keep the community informed about COVID-19 coronavirus has been launched.  By dialling 13COVID (132 68 43) or 1800 020 080, Western Australians will have access to the latest information regarding the impact of the virus in WA.

The Government of Western Australia also posts daily on their website here.

Q: How can I protect myself and others? 

A: The Department of Health advises the most effective way to mitigate the risk of contracting Coronavirus is to practice good hygiene.

  • Stay home if you are experiencing a fever, cough, sore through, fatigue or shortness of breath
  • Wash your hands frequently and thoroughly with soap and water for at least 20 seconds. Dry your hands
  • Cover your coughs and sneezes with a flexed elbow
  • Avoid touching your face
  • Use and immediately bin tissues.

 

Government Advice

Q: Am I allowed to go shopping, to university or to church?

A: Everyone should continue to practise appropriate social distancing and stay home, except for:

  • shopping for what you need, such as food or other necessary supplies
  • medical or health care needs, including compassionate requirements
  • exercise, including outdoor personal training (up to 10 people) without shared equipment
  • work, training or university, where remote learning is unavailable
  • childcare or school
  • non-contact recreational activities, such as private picnics in the park, fishing, boating, hiking and camping − all in compliance with travel restrictions and the 10-person rule
  • home opens and display village openings, with appropriate record keeping and hygiene practices in place, and in compliance with the 10-person rule.

While places of worship remain closed to the public, services can still be streamed online to the community.

Muslims, Christians, Buddhists and people of all other faiths must adjust their religious practices during these challenging times to reduce the spread of coronavirus.

WA remains in a State of Emergency, and various restrictions are enforceable by fines of up to $50,000 for individuals and $250,000 for businesses. Police officers also have the power to issue $1,000 on-the-spot fines.

Q: Can I take a learner driver out for a lesson?

A: If the learner driver is someone who lives in the same household as you, you can take them out for a lesson.  You will not be permitted to cross the regional boundaries.  You should both carry proof of address during the lesson.

Q: Can I use the public bus or a taxi or share ride vehicles?

A: The State Government will begin reinstating some of the public transport services that were recently withdrawn due to the coronavirus pandemic.  This is due to commence once schools return.

You should avoid using public transport in the following circumstances:  

  • If you have arrived into Western Australia from interstate or from overseas, or have been in close contact with a confirmed COVID-19 case, you must isolate yourself for 14 days from the date of arrival or date of contact and therefore are not permitted to use public transport. 
  • If you are unwell.

Private vehicles are preferred if you need to travel.  For advice, click here.

 

Q: What does Phase 2 announced on 10 May 2020 consist of?

A:    Phase 2 will be an easing of restrictions. However, each local Council will decide on how this will be implemented.  So, we at the Town are discussing what will work for our suburban area.   We will keep the website and social media platforms updated.

Public gatherings

  • indoor and outdoor non-work gatherings of up to 20 people
  • weddings and funerals up to 20 people inside or 30 outside.

Dining out

  • cafés and restaurants with meal service, including within pubs, bars, clubs, hotels and casino
  • up to 20 patrons.

Return to work

  • Western Australians are encouraged to return to work, unless they are unwell or vulnerable.

Regional travel

  • Restrictions relaxed, with travel allowed between:
  • South West, Great Southern, Wheatbelt and Perth-Peel regions
  • Mid-West, Gascoyne and Pilbara regions (excluding the biosecurity zone)
  • Goldfields-Esperance region (excluding the biosecurity zone)
  • within Kimberley Local Government areas (the Commonwealth’s biosecurity zone remains in place).
  • Travel exemptions will be required to travel between these regions.

Fitness and recreation

  • non-contact community sports up to 20 people
  • outdoor or indoor fitness classes with minimal shared equipment, up to 20 people
  • public pools (1 indoor and 1 outdoor) permitted to open under strict rules and up to 20 patrons per pool.

Community facilities

  • places of worship, community facilities and libraries permitted to reopen
  • up to 20 patrons.

Advice for business

  • Businesses seeking to reopen, including hospitality, sports and recreation, community and cultural venues, will need to complete an official COVID Safety Plan.
  • The WA Government has begun consulting with key stakeholders to develop COVID Safety Plans and Guidelines, which will be available here this week.
  • This includes consultation with the hospitality, community and cultural venues, and sport and recreation sectors.
Q: What else is available to ease the financial burden on my household?

A: The WA Government has introduced measures to provide relief to Western Australian families and small businesses, and help support the State’s economy to respond to COVID-19 coronavirus.

Households - 

  • freeze on increases to all household tariffs, fees and charges effective 1 July 2020
  • doubling of the Energy Assistance Payment in 2020-21 to $610, to provide additional support to vulnerable Western Australians
  • no utility disconnections
  • alternative tax payment arrangements
  • assistance for Keystart customers experiencing hardship
  • payments in response to COVID-19 coronavirus won’t be included in eligibility assessments or rent calculations for social housing.

For more information see the support for households in response to COVID-19 fact sheet here.

Q: What is the COVIDSafe App?

A: The Australian Government’s COVIDSafe app helps keep our community safe and reduces the chances of the virus being passed on to your family, friends and other people in the community. 

The app is designed to assist health officials to quickly understand and tackle the spread of COVID-19 coronavirus. 

Downloading the app is voluntary, but it is highly recommended by the Chief Medical Officer. 

The app will let you know if you have been in close contact with someone who is also using the app and has tested positive for COVID-19. 

The app will also allow for state and territory health officials to contact you if you have been in close contact with someone who has tested positive for the virus.

All information is stored locally on your phone and any other access or use of the data will be a criminal offence. 

Once the pandemic is over and the app is no longer needed, the app and all its data will be deleted permanently. 

For more information visit here.

Q: Who do I call to report a breach of COVID-19 rules?

A: You can contact WA Police on 131 444 to report someone who is not complying with the measures. 

 

 

National Relay Service

People who are deaf or have a hearing or speech impairment can call the Town of Mosman Park through the National Relay Service.

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Solar Power at the Administration

The Town of Mosman Park has installed solar panels (photo voltaic cells) on the roof of the Administration building. We’re producing power and reducing carbon emissions.

Find out how much ...