I want to order an additional general waste bin
To order an additional general waste bin, please follow the Change my bin service link above to complete and return the ‘Rubbish Service Request or Amendment’ Form. Please note, there is a cost associated with every additional general waste service (red-lidded bin), which will be charged directly to your rates account. Once we have received your request, we will apply the changes to your rates and Veolia will deliver the additional bin/s. Please allow up to 10 working days for the processing of your request, and up to 5 business days for the delivery of your bin/s.
I want to upgrade my recycling bin to a bigger size
Residents can purchase an additional 240L recycling bin (yellow lidded bin), or alternatively, upgrade their current recycling bin to a 360L recycling bin. To order an additional service or request a bin upgrade, please follow the Change my bin service link above to complete and return the ‘Rubbish Service Request or Amendment’ Form.
I’ve lost my bin
Please be aware that if your bin is lost or stolen, you will need to follow the Change my bin service link above, and complete and return the ‘Rubbish Service Request or Amendment’ Form. Replacement bins are subject to a fee, which is equal to the cost price of the bin. You will need to call our Customer Service Team to make payment for the bin, or you can pay in person at the Administration Office.
My bin is broken and needs a repair
- If your bin has a broken lid/wheel/axle/lid pin please call Veolia directly on 9350 7183 to arrange a repair. Please note, your bin may need to be empty for the repair to be carried out.
- For any other damages to your bin, please follow the Change my bin service link above, and complete and return the ‘Rubbish Service Request or Amendment’ Form. Please note there is a charge associated with replacing your bin. You will need to call our Customer Service Team to make payment for the replacement bin, or you can pay in person at the Administration Office.
I want to remove my additional bin services
You may remove your additional bin service by following the Change my bin service link above to complete and return the ‘Rubbish Service Request or Amendment’ Form.
My bin was missed
Please call Veolia on 9350 7183 within 48 hours of your bin being missed.
I have another question which isn’t listed here
Please check the frequently asked questions link below.
Alternatively, for questions regarding Verge Valet or how to sort your waste, please contact the West Metro Recycling Centre on 9384 6711; or contact the Town’s Waste and Sustainability Officer by calling 08 9383 6600.