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COVID-19 update

Find out what the council is doing to keep you and your family safe

Customer Service

Who we are

As your first point of contact with the Town, we aim to make your experience easy, positive and worthwhile. We are a close-knit team, dedicated to providing excellent customer service.

Our commitment to you

We strive to deliver effective services and maintain a strong customer focus. We aim to treat all customers in a manner that is respectful, collaborative and professional to ensure the best experience possible.

Our values

  • Accountability: We do what we say we will the right way and on time. Working together we take responsibility and pride in delivering quality service in an efficient way.
  • Connection: We respect and care, promoting a safe, positive workplace where people feel part of one team, listened to and acknowledged.
  • Excellence: We are a “can do” organisation where we are responsive, efficient, professional, friendly and positive, continually striving for service excellence.