How to contact us
There are three main ways to reach the Town:
- Phone – 9383 6600 to speak with our Customer Service team during Monday-Friday 8.30am-4.30pm
- Email – send an email to admin@mosmanpark.wa.gov.au
- App – report an issue via the Antenno app. Antenno replaces Snap Send Solve.
Our commitment to you
We strive to deliver effective services and maintain a strong customer focus. We aim to treat all customers in a manner that is respectful, collaborative and professional to ensure the best experience possible.
The Town’s Customer Service Charter outlines the standards expected to provide excellent customer service.
The charter describes the Town’s ongoing commitment to provide consistent and quality service, shaped by our values.
Our values
- Accountability: We do what we say we will the right way and on time. Working together we take responsibility and pride in delivering quality service in an efficient way.
- Connection: We respect and care, promoting a safe, positive workplace where people feel part of one team, listened to and acknowledged.
- Excellence: We are a “can do” organisation where we are responsive, efficient, professional, friendly and positive, continually striving for service excellence.