Who we are

As your first point of contact with the Town, we aim to make your experience easy, positive and worthwhile. We are a close-knit team, dedicated to providing excellent customer service.

Our commitment to you

We strive to deliver effective services and maintain a strong customer focus. We aim to treat all customers in a manner that is respectful, collaborative and professional to ensure the best experience possible.

Our values

• Accountability: We do what we say we will the right way and on time. Working together we take responsibility and pride in delivering quality service in an efficient way.
• Connection: We respect and care, promoting a safe, positive workplace where people feel part of one team, listened to and acknowledged.
• Excellence: We are a “can do” organisation where we are responsive, efficient, professional, friendly and positive, continually striving for service excellence.